Frequently Asked Questions
What is your height restriction at the car park?
Our height restriction is 3.4 metres, which will accommodate all cars and standard sized vans. Sorry - No large vans or minibuses permitted, due to their length (max. 5 metres).
What happens if I arrive slightly earlier or later than my pre-booked parking session start time?
We understand traffic in London can be unpredictable, which is why we request that you arrive within 60 mins (before or after) your scheduled parking session is due to commence. Your chosen duration will commence from when you arrive. Please contact us if you are likely to arrive outside this time window.
Can I park my vehicle myself?
To protect your vehicle and others in addition to staff, your vehicle must be parked and retrieved from a parking bay by our qualified parking attendants.
Do you have disabled parking?
Our car park is suitable for disabled / wheelchair users, as our parking bays are accessible from street level via a short ramp, without any steps or stairs.
Will my vehicle be parked onsite?
Yes, your vehicle will remain on our premises.
Do I have access to my vehicle to drop off / pick up belongings?
Yes you have access to your vehicle at all times.
Do I need to pre-book my parking session?
No - you can arrive at the car park and pay for your parking session with the attendant when exiting. However to avoid disappointment during peak times, we recommend that you reserve your parking session online. This option will guarantee a space is available.
What happens if I overstay my pre-booked parking session?
You can pay for the additional time spent directly with the parking attendant, when exiting.
Do you accept cash as payment for parking?
No - only card and contactless payments are accepted.
Is my vehicle safe?
We are rated as one of the most secure car parks in London. There is always a minimum of 2 x SIA approved security personnel onsite at all times.
Do you have CCTV?
We have recorded CCTV cameras throughout the car park, this is closely monitored by our trained staff.
When are your opening hours?
We are open 24 hours a day / 7 days a week. We never close.
Can you fit a Minibus or Large Van in the car park?
Due to the size of the car park, we cannot accommodate large vans (over 5 metres long) or minibuses. The nearest car park that caters for these vehicles are the Coach Car Parks on Doon street (beneath Waterloo Bridge).